About these terms

These terms apply when you offer preloved baby and children's clothing to My Thrifty Baba through the Sell to Us form. By selecting the confirmation that you have read and agree to these terms and then submitting the form, you ("the seller") agree to them.

We buy accepted items outright. This is not a consignment arrangement. Ownership of the items covered by an offer passes to us after you accept that offer and we pay you.

1

Submit the online form

Describe the items accurately and provide enough detail for us to complete an initial review.

2

We complete an initial review

Within 14 days after you submit the form, we will tell you whether we would like you to send the items for assessment. This is not yet an offer to buy them.

3

Send the items through Pudo

If we invite you to send the items, we will provide a prepaid Pudo locker code including instructions. Pack the items securely in the smallest possible box or bag, attach the waybill and keep the tracking number.

4

We assess the items

After the parcel arrives, we inspect each item against the acceptance criteria below. Please read the criteria carefully.

5

We send our decision

If we accept any items, we will send one total offer for those items by WhatsApp. We may reject some or all of the items.

6

Accept or decline the offer

The offer remains open for 7 days. If you accept, we pay by bank transfer within 24 hours. If you decline or do not respond within 7 days, your selected return or donation option applies. Return courier costs are for your account.

Items we accept

Items we do not accept

•  Preloved baby and children's clothing in sizes newborn to 5 years.

•  Items in new or "like new" condition that are clean, freshly washed and free from stains, tears, holes, pilling and strong odours, including smoke, damp and perfume.

•  Items with working fastenings, including zips, buttons, press studs and elastic.

•  Branded shoes only, such as Nike, Adidas, Woolworths Walkmates and Zara, with clean soles and no damage.

•  At least 30 items in each submission.

•  Clothing with all labels intact.

Items marked "Fair" or "Worn" are usually not accepted, but we may assess them at our discretion.

Brands
Mr Price, Temu, Shein, Ackermans, Pick n Pay, PEP, Cuddlesome, JET and handmade items.

Item types
Socks, bibs, blankets and beanies.

Condition
Stains, including faded or yellowed marks; broken zips or studs; missing buttons; holes; heavy pilling; stretched or faded fabric; or strong odours.

We may update these acceptance lists from time to time to reflect customer demand.

Packing and shipping

Pack at least 30 preloved items securely into the smallest suitable box or shipping bag to keep courier costs low. Seal the parcel properly and attach the waybill we email you. We pay the cost of sending the parcel to us.

We will send the prepaid Pudo code by email or WhatsApp after we invite you to send the items. You may use the code at any Pudo locker while it remains valid. Unused codes expire.

We are not responsible for items that are lost or damaged while in transit to or from us. Keep your Pudo tracking number until the process is complete.

Assessment and offers

We inspect every item by hand. We consider its brand, quality, labels, style, age, resale value, customer demand and condition. Our assessment is final.

Our offer also reflects the work and cost involved in assessing, refreshing, styling, photographing, listing, marketing, storing, packing and shipping the items. For this reason, our offer will generally be lower than the amount you might receive if you sold the items yourself.

We may accept only some of the items. If more than 50% of the submitted items do not meet our criteria, we may reject all the items and make no offer. We will tell you which items we have not accepted and handle them according to the return or donation option you selected on the form.

An offer remains valid for 7 days from the date we send it. We may decline any item or submission that does not meet our criteria.

Payment

We pay by bank transfer within 24 hours after you accept our offer. Payment must be made into a South African bank account in the seller's own name.

After you accept, we will request your banking details by WhatsApp from 061 460 9358. We are not responsible for delays caused by incorrect or incomplete banking details supplied by you.

Donate

Return

We will give the items to a local charity. You will not receive payment or a donation receipt.

You must pay the Pudo return cost. We will send the items to your selected Pudo locker within 24 hours after receiving your payment.

By submitting the form, you confirm that:

•  you are at least 18 years old;

•  you own the items and have the right to sell them;

•  the items are genuine and are not counterfeit, stolen or subject to a product recall; and

•  the information you provide on the form is accurate and complete.

If we later discover that an item is counterfeit or that you did not have the right to sell it, we may withhold payment for that item or recover any amount already paid for it.

Our responsibility

We take reasonable care of your items while they are in our possession. We are not responsible for items that are lost or damaged while in transit to or from us.

Personal information

We collect your name, contact details, address and banking details to review your submission, arrange shipping, communicate our decision and make payment. We share your address and telephone number with the courier only when needed to provide the delivery service. We process your personal information in accordance with the Protection of Personal Information Act and our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version displayed when you submit the Sell to Us form applies to that submission.

Hours

Monday to Friday 08:00 to 17:00

WhatsApp or call

061 460 9358

Email

hello@mythriftybaba.com